Help
Answers to common questions. Didn’t find yours? Write to us.
Getting started
How do I get the app?
The app will soon be on the App Store, Google Play and RuStore. Leave your email at the bottom of the page and we will write on launch day.
Do I need a password?
No, you don't need a password. The first time, you enter your email and we send a code to it. You type the code into the app. After that the app remembers you, so there is nothing to enter when you open it again. You will need a new code only if you sign out or sign in on another phone.
How do I upload my first report?
Tap “+” at the bottom of the screen and choose “Lab test”. First, choose whose report it is. Then take a photo of it or pick a PDF.
The app covers your personal details and you check the recognised lines. The explanation is usually ready in a couple of minutes.
How much does it cost?
Everything is free. More on the pricing page.
Lab results
Which reports can I upload?
Reports from any lab: blood, urine, hormones, vitamins, biochemistry. A photo or a PDF works. You can photograph several pages in a row.
The app read a line wrong. What should I do?
Before the explanation, the app shows the recognised lines. Compare them with your report and fix the name, number or unit. The explanation uses only the lines you have checked.
Why does a result have no rating?
This happens when the report has no lab limits or the test is not yet described in the reference. The app keeps the value. It does not rate it, so as not to get it wrong.
I think there is a mistake in an explanation
Write to us using the form at the bottom of the page. Name the test and what worried you. We will check it with the medical editor and reply. How explanations work is described on How we explain lab results.
Family
Can I keep my children’s and parents’ results?
Yes. Open the “Family” section and tap “Add”. Then choose who you are adding: a child, an adult with a smartphone or an adult without one.
How do I add my mum if she has no smartphone?
Choose “Adult without a smartphone”. You will manage her profile. Your mum confirms her consent once with a code from an email. Later she can take the profile over.
Who in my family sees my results?
Only the people you have given access to. Permissions are set for each person separately: in the “Family” section, under “Access rights”. Any item can be turned off.
Your data
Where are my results stored?
On servers in Russia. The app hides your name on the report photo right on the phone. More on the data security page.
How do I delete my account?
In the app, open your profile settings and choose “Delete account”. The deletion is confirmed with a code from an email.
For 14 more days the account can be restored: just sign in again. After that the data is anonymised and cannot be brought back.
Where can I read the documents?
The personal data processing policy, the public offer and the consent texts are on the Documents page.
Computer
Can I open my results on a computer?
Yes, in the my.healthrating.net (opens in a new window) account. It is shared by HemoTrack and Health Rating. You see the same results as in the app.
How do I sign in on a computer?
Open my.healthrating.net. A QR code appears on the sign-in page. In the app, open your profile and choose “Sign in to the web account on a computer”. Point the camera at the code and confirm.
Your account needs a linked email for this.
Health Rating
What is Health Rating?
A community of people who look after their health early instead of waiting for something to hurt. HemoTrack is its shared tool. More at healthrating.net (opens in a new window).
Do I have to join Health Rating?
No. HemoTrack works on its own. You can join later, right in the app.
Write to us
Describe your question. Your email app opens with the letter ready, and you just tap “Send”.
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